TERMS & CONDITIONS

These Terms and Conditions apply to all purchases from Edje Concrete. By placing an order with us, you agree to these Terms and Conditions as well as our Care & Maintenance Guidelines and Warranty.

Scope of Work and Exclusions

Installation includes only the installation of concrete elements unless otherwise specified.
Edje Concrete does not supply or install plumbing or electrical fittings, tapware, white goods, signage, or similar.
We do not provide plumbing, electrical work, structural modifications, cabinetry alterations, wall/floor levelling, or removal of existing fixtures.
Benchtops must be installed onto builder-prepared surfaces. Structural support is the responsibility of others.
Our installation accounts for horizontal movement only. Vertical movement and settling remain the builder's responsibility.

Access and Delivery Conditions

Delivery requires clear and level site access, with suitable structural support.
Any restricted access, cranage requirements, abnormal delivery conditions, or site delays may incur additional charges.
Clients are responsible for advising us of any difficult access conditions in advance.

Colour, Finish, and Variations

Concrete is a handcrafted material. Variations in colour, texture, pinholes, surface finish, and shading are natural and expected.
Samples are guides only and will not exactly match final products.
Each piece is unique. Differences between batches, environmental conditions, and sealers may lead to variation.

Care, Maintenance, and Warranty

All Edje Concrete products are sealed before delivery. Proper care and maintenance are essential to maintain appearance and performance.
Warranty excludes damage resulting from misuse, impact, staining, inappropriate cleaning products, or failure to follow our Care & Maintenance Guide.
Clients are responsible for reading and following the Care & Maintenance Guide provided with their purchase.

Payment Terms

For custom benchtops, payment stages typically include deposits upon acceptance and check measure, balance payments before delivery/installation, and final payment upon completion.
For basins, furniture, and other items, full payment is required prior to manufacture.
Goods remain the property of Edje Concrete until payment is received in full.
Defects or touch-ups will be addressed only after final payment has been received.
Due to the custom nature of our work, cancellations are not accepted after confirmation. Payments are non-refundable and non-transferable once production has commenced.

Alterations and Variations

Changes to design or specifications after manufacturing has begun will incur additional material and labour charges.
If Edje Concrete does not perform the final site measure, the client is fully responsible for the accuracy of provided dimensions, cut-outs, sink locations, and ensuring cabinetry and supports are level and suitable.

Integrated Concrete Features

Integrated sinks, drain grooves, and ramps require extra care and maintenance.
These features are more prone to liquid pooling, hot objects, and sharp utensils that may cause staining, cracking, or sealant failure.
Clients acknowledge and accept the additional care required and understand such wear is not considered a manufacturing defect under warranty.

Heat Considerations

GFRC is non-combustible under many conditions but direct or high heat can damage concrete, including causing cracks.
Clients must ensure GFRC is suitable for their intended use, especially around fireplaces, BBQs, or ovens.
Protective measures (like trivets) are required to prevent heat damage.
Heat-related cracking is not considered a fault under warranty.

Cabinetry and Structural Support

Edje Concrete is not responsible for failures due to inadequate or unlevel cabinetry or structural support.
Water pooling caused by unlevel cabinetry can damage the piece and is the client's responsibility.
Any such issues, including assessment and repair costs, are the client's responsibility.

Waterfall Ends or Legs

Internal faces of waterfall ends or legs will have a different finish than the top and sides due to production methods.
These differences are normal and not considered defects.

Hairline Cracks

Hairline cracks (generally under 1 mm wide) do not impact structural integrity or function and are a normal characteristic of concrete.
Hairline cracks can develop over time and are not considered defects.

Weight Considerations

Avoid placing excessive weight on unsupported sections like overhangs, edges of dining tables, or bench seats.
Standing or applying concentrated loads to unsupported areas can cause cracking or sagging over time.

Duty of Care

Clients have a duty of care for the product once in their possession.
Damage resulting from misuse, scratching, staining, or impact is not considered a product fault.
Clients will be responsible for the cost of any repair or replacement required due to such damage.
A Care & Maintenance Guide is provided to support proper care practices.

Damage After Delivery or Installation

Once delivered or installed, Edje Concrete is not responsible for any damage caused by other trades, contractors, or site activities.
Clients should ensure all trades exercise appropriate care around installed concrete products.

Collection and Transport

Clients may choose to collect items from our workshop.
For large or heavy items, delivery and professional installation by Edje Concrete is strongly recommended.
Packaging for collection will incur additional charges.
For transport, use of an A-frame is recommended to avoid damage.
Once items leave our workshop, Edje Concrete is no longer responsible for any damage during transport.
Collection signifies client acceptance of the condition of the piece.

If you have any questions about these Terms and Conditions, please contact us:
info@edjeconcrete.com.au
0412 733 537