PRIVACY POLICY

At Edje Concrete, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

Personal Information We Collect

We collect information you provide directly to us, including:

Name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely through our payment provider)
Order details and purchase history
Any other information you choose to provide (e.g. via email, contact forms)

We also automatically collect certain information about your device and how you use our website using cookies and similar technologies. This may include your IP address, browser type, pages viewed, and time spent on our site.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your order or inquiries
Provide customer support
Improve our website and services
Comply with legal requirements

We do not sell or rent your personal information to third parties.

Payment Information

All payment transactions are processed securely via our payment gateway (e.g. Shopify Payments, PayPal). We do not store your credit card details on our servers.

Third-Party Services

We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, delivery companies, or marketing tools. These providers have access only to the information needed to perform their services and are required to protect your data.

We may also share your information if required by law or to protect our rights.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how our website is used. You can choose to disable cookies in your browser settings, although this may affect certain site features.

Marketing Communications

If you subscribe to our mailing list, we may send you occasional updates or promotions. You can unsubscribe at any time by following the instructions in our emails or contacting us directly.

Your Rights

You can:

Request access to the personal information we hold about you
Ask us to correct or update your information
Request that we delete your personal data (subject to legal obligations to retain certain records)

To exercise these rights, please contact us at the email below.

Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. While no online service is completely secure, we work to protect your data through secure systems and practices.

Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
info@edjeconcrete.com.au
0412 733 537