Warranty

At Edje Concrete, we stand behind our products and are proud to offer a warranty to our customers.

Warranty Coverage

Edje Concrete provides a warranty that ensures our goods are free from defects in workmanship and materials for 24 months from the date of delivery, provided that the products are utilised in accordance with the intended purposes and conditions established by Edje Concrete.

Customer Responsibilities

To exercise your rights under this warranty, the customer must:

  1. Ensure that payment for the goods has been made in full.
  2. Notify Edje Concrete of any apparent defects within five business days of discovery.
  3. Submit a claim within the warranty period.
  4. Allow or arrange for Edje Concrete to inspect the goods in question at their usual location.

Limitation of the Warranty

This warranty is limited to defects that occur during normal and intended use. It does not apply in the following cases:

  • If the customer or a third party makes modifications or repairs to the products without prior written consent from Edje Concrete.
  • If the customer does not take prompt and reasonable measures to prevent the defect from worsening after it has been discovered.

Exclusions

Edje Concrete will not be liable for any damages to goods including but not limited to:

  • Structural or surface damage
  • Discoloration or cracking resulting from:
    • Normal wear and tear
    • Use not aligned with the product’s intended purpose
    • Improper use or abuse, including damage from mishandling, excessive heat, uneven exposure to weather, or physical and chemical distress.
    • Noncompliance with Edje Concrete’s installation guidelines
    • Noncompliance with Edje Concrete’s care and maintanence instructions
    • Accidental damage
    • Modifications, cleaning, or repairs performed by anyone other than Edje Concrete
    • Fire, lightning, or other natural or man-made hazards
    • Physical relocation of the goods
    • Chips or impact damage
    • Excessive pressure from sitting, standing, placing heavy objects, including fireplaces without adequate support, or any force that exceeds ordinary and intended use
  • Scratches that may occur despite our scratch-resistant (but not scratch-proof) sealers, typically due to insufficient care, such as not using a cutting board or dragging objects across the surface.
  • Stains that may develop despite our stain-resistant (but not stain-proof) sealers, usually from a lack of proper maintanence, including not promptly wiping surfaces after spills.
  • Thermal shock resulting from placing hot items directly on the countertop.
  • The development of pinholes and colour variation that is a natural occurence with concrete. These are not considered manufacturing defects.
  • Damage to the sealer from any contact with face wash, sunscreen, face-masks, hair dye etc. and/or abrasive, acidic, alkaline or chemical cleaners.
  • Hairline cracking
  • Cracking due to an overtightened or incorrectly installed waste
  • Un-level cabinetry
  • Failures due to inadequate supports
  • Damage to the sealer due to the incorrect silicone used for installation

Edje Concrete is also not responsible for any other costs associated with plumbing, electrical, cabinetry, flooring or damage to vanity from removal or installation etc.

Products that are not installed or transported by Edje Concrete are done so at the parties own risk and Edje Concrete can not be held liable for any damages from incorrect installation and/or transportation.